Happy customer collecting car keys at the dealership
Customer Reviews

What our customers say

We pride ourselves on our high standard of customer service — but don't just take our word for it. Read our genuine customer reviews below.

68
Reviews
5.0
Avg. rating
100%
Recommend us

Great customer service!

Great customer service. Tracey was really helpful and looked after all of our needs and requirements. Ended up with cracking first car for our daughter. Thank you!

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Kev

Excellent service.

Absolutely fantastic service from WVS. Tracey and Gordon were so helpful and easy to work with. It was my first time having to part ex a vehicle and Tracey made it very easy and without any problems. My new car is absolutely amazing. I'm so happy with it. Highly recommend their services.

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Samantha Hastings

Excellent experience

Purchased a Mitsubishi Mirage online via Auto Trader, the info given in advert (write-up, pictures & video) were excellent in making decision. Spoke to Tracy by telephone to negotiate price, delivery etc, she explained everything in clear and concise detail. Laid down deposit, car delivered 5 days later, Alan the driver was a delightful gentleman. Absolute first-class service, car was sparkling clean like new, fuel in the tank. Couldn't be any happier with the car or the service I received. Would definitely use again.

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Gareth G

Professional, helpful, friendly

Got the car I wanted at a reasonable price. Tracey was very helpful & made sure the car was well prepared for when I had arranged pick up. Didn't feel at all pressured. A really good car buying experience.

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Colin Yeo

Van review

I recently purchased a car from Wigan Vehicle Solutions and couldn't be happier with the experience. From the moment I walked in, the team was professional, friendly, and incredibly helpful. There was no pressure to make a decision, and I was given plenty of time to browse and ask questions. The car I purchased was in immaculate condition, and the team went above and beyond to ensure it was ready for collection. Tracey and Gordon were particularly outstanding — nothing was too much trouble, and they made the entire process seamless.

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Liam C

Professional service

Purchased a Vauxhall Adam for our granddaughter's 1st vehicle. All items that needed to be agreed and actioned prior to sale / collection were done. Even the front grill that we did not detect originally was picked up by Tracy and replaced. Just received warranty e-mail and V5 within record time. Very good — would recommend without hesitation.

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Anonymous

Brilliant customer service

Love my new car. Tracy was fantastic to deal with — kept me informed all the way. Very friendly company. If I could give 10 stars I would. I really would recommend Wigan Vehicle Solutions Limited. Thanks again Tracy.

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Denis M

Lovely & approachable staff

From the initial call to the purchase of the car, it has been a smooth process with both Tracey & Gordon. Both are very approachable on the phone and in person, no question was too much for them. Any issues we had with the car were all resolved prior to the pick up day. Tracey kept me informed throughout. I would recommend this business to anyone looking to purchase a used car — there was no pressure to commit.

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Daisy C

I had a very good experience with Wigan Vehicle Solutions Limited. I saw a vehicle on Auto Trader, called them — they were very generous and polite on the phone. I did a part exchange. Sent them a picture of my car, they gave me a price and I made arrangement with them. Went there to see the vehicle. He was very nice and I got my new vehicle — BMW i8.

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Ghulam K

Satisfied with car and service

I bought a little Suzuki Swift from here for getting to work in the winter. Tracy was very helpful and the car was as described. The car was prepared quickly for me as I had to take a few days off due to snow.

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John B

Buying a car

Brilliant service at Wigan Vehicle Solutions. Well looked after. Definitely coming back in the future. Highly recommend.

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Adam L

From start to finish this was one of the best buying experiences I have had. I came to view the car on the Sunday — by the next Saturday it was ready for me. Not only was the car immaculate but they went above and beyond what I expected. Tracey made the whole thing a pleasure! She is an asset to WVS! They provided many extras which I wasn't expecting and made sure the car was perfect before I drove away! Very happy customer :)

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Kirsty L

Mini Cooper

I recently bought a Mini Cooper from them — I couldn't be more pleased! Thank you Gordon and Tracy! There was another person there, Danny maybe — they were all great! When we went to see the car, Gordon just let us look at the car! Thanks again for everything!

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Mara R

Just bought a Kia Sportage from these great people. Everything from start to finish was no trouble for them. All staff were great. Been to a lot of car sales in my many years but these have been one of the best. THANK YOU.

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Les B

First class

Purchased a car online, communication throughout was excellent, no pressure for deposits or handing over cash before we travelled down from Glasgow to pick up the car. Absolute first class service. Car was sparkling clean like new, fuel in the tank. Would definitely use again.

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John Paul L

Thank you Tracy & Gordon!

Wonderful experience buying our SEAT Ibiza from WVS. No pressure, just allowed us to look around and then test drive the cars we were interested in. Tracy and Gordon have been absolute gems — nothing has been too much trouble. From our experience you can 100% feel at ease when considering a vehicle from here, you'll be in safe hands!

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Hannah P

5 stars

No pressure to buy a car, left me alone until I wanted to see the car I liked. Gordon and Tracey nice people to deal with — so thank you.

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David H

Brilliant service

We recently had the pleasure of purchasing a new vehicle from Wigan Vehicle Solutions. Tracy and Gordon were so helpful and made the whole experience so easy for us. We will definitely purchase off them again in the future.

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Sophie P

Great business

Brilliant service, very helpful and friendly people.

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Lisa S

Top lady

Fantastic experience, great selection of cars. Ask for Tracey — 100%.

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Michael M

Service with a smile

After buying a car on WVS website I drove down to collect my car. Was greeted by a lovely lady who then proceeded to show me around the car. I automatically fell in love with my new car. Thank you so much Tracey — a pleasure to deal with.

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Anonymous

Great team, great car, very happy customer :)

Fantastic experience from start to finish. When going to see the car in question, it was moved to the front of the building for when we arrived so we could quickly proceed to test drive. The staff were incredibly friendly, insightful and thoughtful. After proceeding through the necessary arrangements the car was delivered to our house. Such a smooth process from start to finish.

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Paul R

Quick & great service from Gordon. Would recommend! Love my new Smart Car.

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Anonymous

Polite

Didn't buy a car but Gordon was so helpful and knowledgeable and definitely would recommend.

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Mark A

Tracy showed me the car I enquired about, answering all my questions. Gave me a great price for part exchange. Fixed the minor issues I found and easy to deal with. Would recommend.

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David J

Quality service & car

Great service from Gordon, Tracey & the team. Communicated all through from sale and after with a real family-run feel. Well done.

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Michael M

Wigan Vehicle Solutions

Very happy with the vehicle condition and great value for money. Nice people to deal with also. Will definitely use again.

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Stephen D

Gordon and team were exceptional when I purchased my BMW from them. Lovely to deal with and no pressure to buy. Very happy with my purchase and would recommend to all. Many thanks for the great service!

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Anonymous

5 star vehicle solutions

Awesome company to deal with. As soon as I met Tracey she put me at ease and answered all my queries concerning the car I eventually bought. I would definitely recommend Gordon & Tracey and WVS to anyone wishing to purchase a quality vehicle.

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Ian D

Awesome service

Having my own business and being a bit of a car enthusiast, I have purchased a lot of vehicles over the years. I have never had such a positive experience. Never at any point did Gordon or Tracy try and sell me a vehicle or other services, but they were there with accurate information as required. Great communication post sale, great product. Very impressed.

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Ian W

Great experience buying a second hand car. Very polite and helpful. All done within a few hours and sorted out with changing my private plate over to the new vehicle!

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Scott M

Thank you

Wigan Vehicle Solutions, Gordon & Tracey — thank you so much. Polite & very nice people.

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Sharron E

My experience with Wigan Vehicle Solutions was really good. Can't fault it. Staff were really nice. You didn't feel pressured against them. Before buying the car it goes for full service, full new MOT, full valet. Any problems were fixed and sorted. Highly recommend it.

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Cain L

Very easy sale and very helpful and friendly service from Tracey and Gordon!

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Louise D

Thank you

I would highly recommend Wigan Vehicle Solutions. Gordon & Tracey are professional, polite & very nice people. Great option of cars.

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Patrick D

Bought a car from Gordon and Tracy — excellent service. No job was too big for them. Very welcoming and friendly. Love my new car — thanks for everything you did for me. I really appreciate it. Nothing was too much trouble. I will be back for my next car.

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Cath C

Great service, great car selection

Received fantastic service and bought a great car that the wife is very happy with.

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Anonymous

Excellent

Excellent service from Tracey and Gordon — also last but not least Sharon.

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David D

A1 service

Gordon was excellent — clear and straight to the point, friendly to deal with and very kind. Dropped to view the car and he responded straight away. Don't get many people in the trade as genuine as Gordon. I would highly recommend buying any car from this garage. Car comes with 3 months warranty but will not need this — car was clean and as described. A1 service, thanks.

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Shyam V

Great experience, really friendly and Tracey was very welcoming.

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Lilli W

Would highly recommend. Gordon and the team were helpful, friendly and very efficient. They made the whole process of buying a used car stress free — even dropping my new car at my work address.

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Anonymous

Lovely service, couldn't fault him, immaculate cars! The service from Gordon was amazing.

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Tahnea M

I visited Wigan Vehicle Solutions on the hunt for a new car after my own one broke down. I have had a poor customer service experience in the past with larger named dealerships so was very apprehensive. However Wigan Vehicle Solutions completely changed that and I couldn't fault the service I received whatsoever. Gordon's help throughout the experience was next to none and he made the whole experience of buying my new car stress free. Excellent customer service skills Gordon — I can't thank you enough!

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Anna R

Million thank you's

No pressure, very professional. Left to look around. Decided after talking to Gordon the Kia was for me. Gordon, thank you so much.

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Anonymous

Top man

A massive thank you to Gordon. Recently purchased a 1 Series BMW. Nothing was too much trouble. Top guy — if looking for a car Gordon is the man.

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Anonymous

Would definitely buy from here again

Thank you Gordon for sorting me out with a lovely Range Rover. Would highly recommend buying from here again. Such lovely people who work here. Gordon kept me posted while the car was getting ready for collection — top bloke.

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Scott F

Great company

I have bought a minibus from this company — everything was OK, the owner, the employees. Thank you so much for your professional job.

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Catalin S

Thank you very much Gordon for help in buying the new car. Very prompt, friendly and efficient. Even got help in after-buy paperwork. Appreciate your hard work.

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Priya D

Excellent

Really great service from Gordon. Went above & beyond to prep the car ready for me to collect. Would highly recommend.

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Dustin W

Very good experience

Although I ended up not buying the car, the whole experience was a very good one. I arrived to view the car and it was cleaned, prepped and ready to test drive. There were no pushy sales tactics. I would recommend them to friends and family.

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Mark N

Great service

Great service from Gordon. Non-pushy, really helpful and found me a great deal on the car I wanted.

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Anonymous

Great service from Gordon at WVS. We turned up to look at the car and received no sales pressure whatsoever. We were told to take the car for a test drive at our leisure. Absolute dream to deal with. Gordon sorted out all the legal documents and tax. Most importantly the car was spot on.

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Julia B

Fantastic service

Can't thank Gordon enough for all his help when we came to buy a new car for my daughter. So helpful, welcoming and absolutely thrilled with the car. Highly recommend.

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Sian H

Best car dealership in Wigan

Best car dealership in Wigan. Very easy, very informative, staff are helpful. Bought and drove away with the car on the same day (all serviced and cleaned). Many thanks to Gordon for sorting it all.

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Lewis T

Gordon the salesman, a salt-of-the-earth chap, was great. He got me a great deal on the car I wanted.

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Anonymous

Excellent no-pressure sales, very friendly staff. Great communication. Really happy with my purchase and would highly recommend WVS.

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Anonymous

Really welcoming, good cars from here. Such a big help from Gordon.

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Armaan K

Excellent service from Gordon from start to finish. Very nice, non-pressure service with great communication.

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Jason Cantoni

No pressure, no hard sell — thoroughly recommend

Service was excellent. Left alone to look round the car — no pressure, no hard sell. Went away to think about it — again no pressure. When I rang the following day to book a test drive, no problems. Turned up the following day to drive the car — was given the keys, told there was no time limit and to just enjoy myself. Would recommend these guys to anyone.

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John Harris

A**** service, couldn't be happier with everything from start to finish!

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Tyler W

A great experience

A pleasure to deal with from start to finish. Honest, trustworthy and reliable. Gordon and the team accommodated all of the requests ahead of the sale. A great experience and highly recommended.

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Colin Iliffe

Great place that provided excellent service. A good selection of cars by a family run business. If visiting, ensure you ask for 'Fin' — a very genuine, caring and attentive sales person. I travelled over 250 miles to get my car from here and I was very happy I did.

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Anonymous

Exceptional service

What a pleasant way to buy a car — no pressure, no hassle and a really friendly, hospitable, relaxed approach from Gordon and his colleagues from the start of my viewing a vehicle through to procuring one. I am a highly satisfied customer.

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Malcolm P

Massive thank you

I made a call to view a car as I explained I was 5 hours away and did not want to waste my time. Gordon in fact over-described the car — his honesty was second to none and now I am driving my lovely car. Gordon, it was an absolute pleasure.

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Anonymous

Excellent

Recently just purchased a Kia Sportage. The sales person Gordon was very professional. Thank you.

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Anonymous

Great experience

Completely different experience from any other car dealer I've been to. There is no pushy sales pitch and I was given all the time I needed to have a look at the car. Gordon was so easy to deal with and also offered a really good part exchange price for my car. Would highly recommend.

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Anonymous

WVS — taking the stress out of buying your next vehicle!

From start to finish my experience with WVS was exceptional. I was taken through the process and everything was either explained to me or done for me. Dave and Ian were with me every step of the way. The vehicles they have available are absolutely top class — the attention to detail is superb and every member of the team is friendly, down to earth and not pushy or aloof. With a great reputation and a full support team behind their showrooms — one of the reasons I chose to buy from here was the fact they have a garage, excellent in-depth additional warranty, service and MOT as well as the sales side.

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MJ

Excellent

Came along to view a couple of cars. Gordon was extremely helpful and now I'm driving my Mercedes C-Class. A massive thank you to the team.

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Harold S